Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. 


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Pen Lover Boutique OU. The collective work includes works that are licensed to Pen Lover Boutique OU. Copyright 2018, Pen Lover Boutique OU ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.penloverboutique.com or purchasing Pen Lover Boutique's products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.penloverboutique.com or to purchase Pen Lover Boutique's products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by wwwpenloverboutique.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Pen Lover Boutique OU used in the site are trademarks or registered trademarks of Pen Lover Boutique OU.


This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Pen Lover Boutique OU disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.The Pen Lover Boutique OU does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.penloverboutique.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Pen Lover Boutique OU shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Pen Lover Boutique OU has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


In the event that a Pen Lover Boutique OU product is mistakenly listed at an incorrect price, Pen Lover Boutique OU reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Pen Lover Boutique OU reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Pen Lover Boutique OU shall issue a credit to your credit card account in the amount of the incorrect price.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Pen Lover Boutique OU without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Pen Lover Boutique OU may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Pen Lover Boutique OU.


Your use of this site shall be governed in all respects by the laws of the state of Estonia, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Pen Lover Boutique OU products) shall be in the court of Estonia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.penloverboutique.com products) must be commenced within one (1) year after the claim or cause of action arises. Pen Lover Boutique OU 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Pen Lover Boutique OU may assign its rights and duties under this Agreement to any party at any time without notice to you.


Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Pen Lover Boutique OU or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Pen Lover Boutique OU does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Pen Lover Boutique OU is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Pen Lover Boutique OU reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Pen Lover Boutique OU in its sole discretion.


You agree to indemnify, defend, and hold harmless Pen Lover Boutique OU, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


In an attempt to provide increased value to our visitors, Pen Lover Boutique OU may link to sites operated by third parties. However, even if the third party is affiliated with Pen Lover Boutique OU, Pen Lover Boutique OU has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Pen Lover Boutique OU. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Pen Lover Boutique OU seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

--- Order Status FAQ

How do I know if my order has shipped?

Sign In to your account, and click the My Account link at the top of our site. From there you can view details about your order status. You'll also receive an email from us when your order has shipped, which will include tracking information.

How do I track my order?

You'll receive an email from us when your order has shipped, which will include tracking information.

Misplaced this info? We understand. Please click the icon in the bottom right corner of your screen to get in touch with us.

Oops! Can I change my order?

Unfortunately we cannot make changes once an order has been submitted. However, as long as it hasn't shipped, we can cancel your original order and help you place a new one. Please click the icon in the bottom right corner of your screen to get in touch with us.

My order arrived but I have missing or damaged items - Help!

Oh no! Let’s get that straightened out as quickly as we can. Send us an email at info@penloverboutique.com so we can get started.

If your package was damaged in shipping, we'll send replacements to you at no cost. In rare circumstances, we may have to offer a credit/refund if a similar product is not available.

If you're missing an item from your order, please let us know as well and we'll work with you to make it right.

My order never arrived - Help!

First step? Breathe. We’ll help you track it down.

If you received tracking information from us in an email and it says your package was delivered, we recommend that you check with your neighbors and/or your local post office (or customs office) to see if they have additional information. That's usually the best source of information for these situations.

If you still need help, email info@penloverboutique.com and we'll do our best to help you.